We have tracking information available within your account area. Simply log in and go to my orders to see where your parcel is.

Delivery times are shown at checkout. In most instances, we will post your parcel within 48 hours Monday / Friday and then it should be delivered the next day. Orders over the weekend will be shipped Monday or Tuesday the following week. Some orders need to be fulfilled from our stores and this can slow delivery down to 3 – 5 days. If we are delayed sending your parcel then we will email you to let you know.

If you haven’t received your order after it was supposed to arrive, or your items have been damaged in transit then please contact customer services and we’ll get a replacement shipped out to you.

We do price match, but only against identical products that are in stock with another retailer that has physical shops. We don’t price match against internet only retailers.

Yes, you can. Just take your receipt with you when you want to return your order.

Yes. Contact customer services so we are aware, post the order back to us and we’ll sort out your refund. Please make sure you include a copy of your receipt when sending our items back.

We aim to refund you on the day we receive your order back but at busy times and over the weekend it may be a couple of days. Once we’ve issued the refund it sometimes takes a couple of days to come back into your bank.

We will try our best. Contact customer services with your requirements and we’ll see what we can do. Many brands don’t hold back up stock though, so we may not be able to get what you want.

We sell Gift Cards in our stores and online and they can be redeemed in both places. Please note, as we have updated our website Gift Cards need to be updated to be spent online. If you want to do this then contact customer services with your 16-digit card number and they will send you a new code which will work on the website. Be aware though that once you have converted your existing card to an online certificate you will no longer be able to use it in one of our stores.

Yes, you can, but you need to contact customer services with the card numbers of all the Gift Cards you want to spend. We will then issue you with a new code equivalent to the total amount on all the cards.

Yes, we do. Customer services will be in touch with all customers who buy ski packages to get the relevant details to mount your skis.

We always recommend booking appointments as our stores can get busy. If you turn up without an appointment we will still try to fit you, but there may be a bit of a wait.

Contact customer services with details about the problem. If you can send photos as well this helps us work out the best way of helping you.

We do offer discounts at certain times of the year and change our prices online and in-store accordingly. We also have partnerships with organisations that may supply you with a discount.